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DeutschThe jungle of cleaning quality controls: DKS and MKS
BlogAs a cleaning company, you know how important it is to keep the quality of cleaning as high as possible at each location. Your goal is to ensure that clients and users are satisfied with good hygiene. Moreover, the cleaning requirements vary from client to client. You may be active in corporate buildings, hospitals, or even at a holiday park. You want to ensure that clients appreciate your guidelines and see the quality of your service. To guarantee the quality of cleaning and optimize your organization’s performance, you can make use of various cleaning quality measurement systems. Which one fits your organization? What should you pay attention to, and what are the differences? We have listed the systems, DKS and MKS for you!
DKS
The Daily Control System (DKS) is a sampling control methodology that allows cleaning to be monitored and assessed. The aim of the DKS is to gain insight into the quality of the cleaning process. Identified deviations provide insight into areas where staff may need support. With this data, you can guide them and thereby improve the quality of the cleaning.
When creating a DKS definition in the Leviy Dashboard, you can configure various spaces and elements to be checked. During the execution of a DKS control, you can register the assessment of each space using the app. When a deviation is identified, you can register it as a ‘Dirt’, ‘Method’, or ‘Periodic’ error. If you regularly perform a DKS control, there is a good chance that the cleaning quality will be positively assessed during an external quality control.
MKS
An MKS control is similar in many respects to a DKS control, but there are some differences. Just like a DKS, you can use an MKS at different locations and measure quality against specific cleaning requirements. The DKS is generally used as an internal measurement tool, while the MKS control can be compared to a VSR measurement. Unlike the DKS, the MKS operates on a points deduction system. An MKS control can also be configured in the Leviy Dashboard and executed using the app.
The MKS consists of several mathematical components:
- Types of spaces
- Weighting factors
- Elements
- Points deduction
- Fatal questions
The MKS includes a number of space types, and for each space type, specific elements are configured. Each element generates a certain points deduction, with the options being:
- 0.25
- 0.50
- 0.75
- 1.0
Additionally, each space type is assigned a weighting factor between one and ten. For example, you can assign a heavier weighting factor to the space type ‘Sanitary’ compared to the space type ‘Traffic’. In this case, the score of the ‘Sanitary’ space type has a greater influence on the MKS score. In the dashboard, you can also set ‘Fatal questions’, where a space is entirely disqualified in the event of inaccuracies.
Principles for calculating the score:
The MKS assumes that each space initially scores 10.
For each element that is disqualified within a space, points are deducted from the initial score (10).
The score of an assessed space is weighted in the final MKS score based on the configured weighting factor.
A space that answers a fatal question positively always scores a 0, regardless of the number of disqualified elements.
Digital audits via app and dashboard
There is indeed a difference between the quality systems. Which one suits your organisation depends on your goals and the requirements set by your clients. With the Leviy App and Dashboard, you can digitally plan, execute, and view the various controls. Leviy Analytics then helps you draw conclusions from the obtained results. These conclusions can serve as measurable starting points for improvement plans and strategic choices.
Would you like to discover the possibilities and benefits this can bring to your organisation?
Contact us for tailored advice and see how Leviy can optimise your cleaning processes!